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Why is the bank called Singapore Gulf Bank if it is licensed in Bahrain?
Our name reflects our ambition: a bank for businesses and entrepreneurs whose financial lives span borders and asset classes.
It also reflects a heritage we are proud of. SGB was founded by Whampoa Group in Singapore, a city that earned its place as a global financial centre through its efficiency, economic stability and strong rule of law.
Is Singapore Gulf Bank licensed and regulated?
Yes. Singapore Gulf Bank is licensed and regulated by the Central Bank of Bahrain (CBB).
As a regulated bank, we follow strict requirements around security, compliance and financial oversight to help protect our customers and their assets.
How does SGB keep my money and account secure?
We use multiple layers of security to help keep your account safe, including identity verification, multi-factor authentication, encryption and transaction monitoring. We also regularly test our systems for vulnerabilities and potential security risks.
SGB does not use customer deposits to fund lending. Instead, deposits are maintained in high-quality liquid assets (HQLA), which can be readily converted into cash. This helps us maintain strong liquidity and keep your funds available when you need them.
Does SGB support cryptocurrencies and stablecoins?
Yes. SGB supports selected cryptocurrency-related services and offers stablecoin conversion for eligible clients.
Where is SGB available?
SGB is a digital bank serving eligible clients across selected markets. Account availability and access to certain products may vary depending on your country of residence, nationality and applicable regulatory requirements.
To find out whether you are eligible to apply, begin the account application process in the SGB app.
Which devices and operating systems support the SGB app?
The SGB app is available on supported iOS and Android and HarmonyOS devices. For the best experience and the latest security updates, we recommend using the most recent version of the app and keeping your device's operating system up to date.
How will I receive account and transaction notifications?
We may send you notifications about account activity, transactions and important service updates through the SGB app, email or SMS. Please ensure that your contact details are up to date and that notifications are enabled for the SGB app on your device.
Where can I safely download the SGB app?
Only download the SGB app through the official links provided on the SGB website or from an authorised app store. Do not install the app using links or files received from unofficial sources.
Android users in selected markets may also download the official APK directly from the SGB website. Before installing it, confirm that you are using the SGB website and do not download the file from third-party sources.
How do I sign in on a new device?
Download the SGB app on your new device and sign in using your registered email address and password. For your security, we'll ask you to verify your identity before you can access your account.
My phone was lost or stolen. What should I do?
If you've lost your phone or think someone else may have access to your account, contact us immediately so we can help secure it.
Once you have a new device, you can sign in to the SGB app and verify your identity to regain access.
Why isn't Face ID or Touch ID working?
Face ID or Touch ID must first be enabled on your device before it can be used with the SGB app.
If it's already enabled, try restarting the app or signing in with your password. You can then re-enable biometric login in the app settings.
Why can't I log in?
Check that you're using the correct email address or username and make sure you have a stable internet connection.
If you've forgotten your password, tap Forgot password on the SGB app login page to reset it. If you're still unable to sign in, contact us and we'll be happy to help.
How can I lock my account immediately?
If you’re concerned about the security of your account, contact us immediately through our hotline or live chat. We can help secure your account and restrict access where necessary.
How do I update my mobile number, email address, or residential address?
To update your contact details or residential address, contact Customer Services with your request and a digital copy of your national ID or passport.
We’ll respond within one business day to arrange a video verification call.
How can I generate and download official account statements or bank letters (PDF)?
You can access your account statements in the SGB app:
How do I close my SGB account and withdraw remaining funds?
Contact our Client Services team and we’ll guide you through the steps to close your account and transfer any remaining funds to another bank account.
I think I've been scammed. What should I do?
If you believe you've authorised a fraudulent transfer or your account has been compromised, contact SGB immediately. If your payment is still in transit, we may be able to halt it before it reaches the beneficiary bank. Whether intervention is possible depends on where the payment is in the process, but the sooner you reach us, the better.
How does SGB help protect me against fraud?
SGB uses multiple layers of security to help protect your account, including identity verification, multi-factor authentication, encryption and transaction monitoring. We monitor for unusual activity and may take additional steps, such as restricting certain account features or contacting you to verify information or transactions.
How can I protect myself from fraud?
Never share your OTP or passcode. Only download the official SGB app. Be cautious of unexpected calls, emails or messages, and always verify payment details before sending funds.
Why can't I use the SGB app on my device?
The SGB app is available on supported iOS, Android and HarmonyOS devices. If you’re unable to use the app, your device or operating system may not be supported.
For the best experience and latest security updates, we recommend using the most recent version of the SGB app and keeping your device’s operating system up to date.
Why was my account restricted?
Your account may be restricted as a precaution while we carry out a standard account review. We may contact you to request updated information or supporting documents relating to your account or specific transactions.
Providing the requested information promptly will help us complete the review as quickly as possible.
Why was my account closed?
An account may be closed for a number of reasons, such as not meeting funding requirements or in accordance with our terms and regulatory obligations. If your account has been closed, contact us for more information.
Can I reopen a closed account?
If your account has been closed and you’d like to reopen it, contact us and we’ll guide you through the next steps.
How do I open an SGB account?
Download the SGB app and follow the guided account opening process. You'll be asked to provide your personal details, verify your identity and submit any required documents. Once your application has been reviewed and approved, you'll be able to fund and start using your account.
Which payment networks does SGB support, and how long do transfers take?
SGB supports SWIFT transfers as well as selected partner payment networks. Processing times depend on the payment network and destination, with most transfers completed within one to three business days.
Is there a minimum deposit to open an account?
You can activate your account with an initial deposit of any amount. Once your account is open, a monthly fee of USD 9.90 applies if your monthly average balance falls below USD 10,000.
How long does it take to open an account?
Most applications are reviewed within 3–10 business days, although this may vary depending on the documents provided and whether additional verification is needed.
What is SGB Link?
SGB Link lets you transfer USD directly between your SGB account and Binance Bahrain, without the need for intermediary banks.
Do I need to maintain a minimum account balance?
Yes. You must maintain a minimum balance of USD 10,000 in your account. If your balance falls below this amount, a USD 9.90 fall-below fee applies. Please refer to our facts and fees for the latest charges.
Who can open an SGB account?
Eligibility depends on your country of residence, nationality and applicable regulatory requirements.
During the application process, we'll let you know if you're eligible to open an account.
How do I link my SGB account to Binance Bahrain?
Make sure you have an existing Binance Bahrain account before you begin.
To link your SGB account to Binance Bahrain, follow these steps:
Are there fees for incoming transfers?
SGB does not charge fees for incoming transfers.
However, your sending bank may charge a wire transfer fee with typical fees ranging between USD 20-50.
How old do I need to be to open an account?
You must be at least 18 years old to open an SGB account.
Is there a fee for using SGB Link?
Depositing USD to Binance Bahrain is free of charge. A small 0.3% fee applies when withdrawing USD from Binance Bahrain.
How do I add funds to my SGB account?
In the SGB app, go to Pay & Transfer, select Bank transfer, then Transfer funds from a bank account. You’ll find the account details you need to make the transfer, including your SGB account number, IBAN and SWIFT code.
Should I open a personal account or business account?
Choose a personal account if you’re opening an account for your own finances. Choose a business account if you’re opening an account to manage funds or transactions for a company or business.
If you’re unsure which account is right for you, contact us and we’ll help you choose.
Should I fund my SGB account using SWIFT or SGB Link?
You can fund your account using either method, depending on what’s available to you.
For SWIFT transfers, fees are set by your sending bank, and intermediary banks may also deduct charges. SGB does not set or chargereceive these fees.
Transfers from Binance Bahrain to SGB using SGB Link are subject to a 0.3% fee, capped at USD 500.
How do I send money from my SGB account?
In the SGB app, go to Pay & Transfer, select Bank transfer, then choose or add a recipient, enter the transfer details and confirm the payment.
My bank can’t find SGB’s SWIFT code. What should I do?
SGB’s SWIFT code is SGBDBHB2XXX. If your bank is unable to locate or recognise it, contact us and we’ll help you with the next steps.
Are there foreign exchange (FX) markup fees when holding or converting different currencies?
There’s no fee for holding supported currencies in your SGB account. When you convert currencies, the applicable exchange rate will be shown in the app before you confirm the transaction.
Where can I find the Facts and Fees for opening a personal account?
You can view the complete Facts and Fees here.
How do I verify my identity?
During account opening, you'll be asked to complete an identity verification check by submitting valid government-issued IDs and taking a selfie. We may request additional documents if required.
Why was my bank transfer returned?
A bank transfer may be returned for a number of reasons, such as incorrect or incomplete payment details, an unsupported transfer type or currency, or checks by the sending, receiving or intermediary bank.
If your transfer is returned, check the transaction details in the SGB app or contact us for more information.
What should I do if I'm unable to verify my identity?
Ensure your identification document is valid, your photos are clear and all information is visible. If you're still unable to complete verification, please contact our support team for assistance.
Why is my transfer still pending?
Transfer times vary depending on the payment method, destination bank and any compliance checks that may be required. You'll be able to track the status of your transfer in the SGB app.
What identification documents do you accept?
We accept government-issued identification document, such as passport and national identity cards, depending on your country of residence. The SGB app will show the accepted document types during the application process.
Why was my incoming transfer rejected?
An incoming transfer may be rejected for a number of reasons, such as incorrect or incomplete payment details, an unsupported transfer type or currency, or checks by SGB or another bank involved in the transfer.
If your transfer is rejected, contact us for more information.
How do I provide proof of address?
You'll be prompted to upload an accepted document during the application process. Documents should clearly show your full name, residential address and issue date.
Why was I asked to provide additional information about my transfer?
As a regulated financial institution, SGB may request additional information or supporting documents to comply with anti-money laundering (AML) sanctions screening and other regulatory requirements. Your transfer may continue once the requested information has been reviewed.
What documents can I use as proof of address?
We accept utility bills and credit card statements as proof of address. They must be dated within the last three (3) months. We do not accept statements with P.O. Box addresses as proof of address.
How long does an international transfer take?
Transfers between SGB accounts are typically completed almost instantly, although some may take up to one business day.
Transfers involving another bank usually take two to four business days. Processing times can vary depending on the sending or receiving country, the banks involved and their operating or processing hours.
Why do I need to provide both a passport and a national ID?
We require both documents to meet regulatory requirements and verify your identity as part of the account opening process.
Can I make my initial deposit from a joint bank account?
Yes. You can make your initial deposit from a joint bank account as long as your name is listed as one of the account holders.
What should I do if my identity document or proof of address is expiring soon?
Your identity document and proof of address should have at least three months’ validity remaining when you apply. If either document is due to expire sooner, please renew it before submitting your application.
Can someone else make my initial deposit?
No. Your initial deposit must come from a bank account held in your own name. Once your SGB account is open, you can receive transfers from other people or businesses.
Why do I need to provide my source of funds?
As a regulated financial institution, SGB may ask you to provide information about the origin of your funds to comply with applicable anti-money laundering (AML) and regulatory requirements.
What currencies can I deposit into my SGB account?
We accept USD, SGD, CNH, GBP and EUR.
What source of funds documents are accepted?
Accepted documents depend on the source of your funds and may include payslips, employment letters, bank statements, sale agreements, investment statements or inheritance documents. The SGB app will display the required documents based on your circumstances.
Can I deposit digital assets into my SGB account?
SGB currently supports USDT and USDC stablecoin deposits.
What is tax residency?
Tax residency refers to the country or countries where you are considered a tax residence under local tax laws. This is often the country where you live or spend most of your time, but the rules vary by jurisdiction.
If you are unsure of your tax residency, please consult a tax adviser or refer to your local tax authority.
Can I cancel a transfer after I've sent it?
Once sent, transfers cannot be cancelled.
Why is my selfie verification failing?
Make sure you're in a well-lit area and your face is fully visible. Remove hats, sunglasses or anything covering your face, and hold your phone steady while taking the selfie.
If verification still fails after several attempts, contact us and we'll help you complete the process.
Where can I find my transfer history?
Your transfer history can be found in the SGB app. Go to the Home page, then tap Transactions.