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Which operating systems support the use of the SGB mobile app?
The SGB mobile app is currently supported on iOS, Android, and HarmonyOS.
What are the documents required to open a SGB Account?
In most cases, you will just need to prepare your Passport and Identification Card for registration. Do note that if these documents have an expiry date, they will need to be valid for at least 6 months. In some scenarios, we may also request for some additional supporting documents, e.g. bank statements and proof of address.
What documents are acceptable as proof of address?
Submitted documents must be issued within the last 3 months. We accept the following:
1) Utility bills
2) Bank or credit card statements
Please note that we do not accept P.O. Box as a proof of address.
I have a different mobile number for work and personal purposes. Can I maintain different mobile numbers for my account?
Each account can only be linked to one mobile number. To update your mobile number, please follow these steps in our app: navigate to "Me" > "My Profile" and perform a self-update.
How can I close my account?
Please write to us via our Contact Us page to initiate the account closure.
How do I check on my transaction history?
You may view your transaction history in-app by navigating to "Transactions".
How do I update my Fixed Deposit maturity instructions?
You may update your Fixed Deposit maturity instruction in the SGB app by navigating to "Fixed Deposit" > "My Holdings" and selecting the relevant Fixed Deposit that you wish to update the maturity instructions for. Please update your maturity instructions at least 1 business day before the Fixed Deposit's maturity.
Why do I have a cooldown on certain transactions?
For certain transactions, a cooling-off period is required before the transaction can be processed. This period, which is the time between when a request is submitted and when it is executed, is designed to protect you from potential scammers attempting unauthorised transactions. For your security, the cooling-off period cannot be shortened.
How do I change my Secure PIN?
You can update your secure PIN in our app by navigating to "Me" > "Account Security".
Can I use the SGB app on more than one device?
Yes. However, please note that additional authentication measures are required when accessing your account from a new device to ensure your account’s security.
What should I do if I do not receive an email or SMS OTP?
You can request a new OTP in the app. Please ensure that your mobile number and email address are up-to-date in the Bank's records to receive your OTP.
SMS OTP: Note that SMS OTPs may be delayed due to factors beyond the Bank's control, as they depend on your telecom provider.
Email OTP: Check your junk or spam folder, as your email settings may have mistakenly marked the OTP email as junk or spam.
How will I receive notifications and alerts about my banking activities?
Notifications will be sent via email and/or SMS.
What product offerings does SGB have?
We currently offer the following products:
1) Deposit Account
2) Fixed Deposits
3) Remittance
What is the estimated duration for the entire account opening process?
The account opening process should typically be completed within 3-10 days.
Is it possible to open a multi-currency account, and are there any additional requirements or benefits?
We only offer USD accounts at the moment. We will be launching multi-currency accounts soon.
How do I sign up for a SGB account?
You may sign up for a SGB account by downloading our App and following the onboarding instructions.
How do I change my app language?
Our app is currently only available in English.
How do I update my personal information (address, phone number, email) with SGB?
You can self-update your mobile number and email in our app by navigating to "Me" > "My Profile". Please note that additional security measures may be implemented when changing your personal information to protect your account.
How do I activate Touch ID / Face ID?
You may activate Touch ID / Face ID in the SGB mobile app by navigating to "Me" > "Account Security" and toggling the biometric login option.
Can I make an early withdrawal of the Fixed Deposit?
Yes, please note that you may not be entitled to receive any interest on your Fixed Deposit placement amount if you make an early withdrawal and the administrative fee might apply.
How long does it take for a recipient to receive the funds?
Intrabank transfers between SGB accounts should be processed instantly.
For interbank transfers, your transaction will typically be completed within five (5) business days. However, since interbank transfers involve the global banking network, there may be instances where the transaction could take longer to process. You will receive a confirmation once the transfer is completed. If you have any concerns, please reach out to us via our Contact Us page.
What is a Fixed Deposit?
A Fixed Deposit is a fixed term investment where you deposit a lump sum amount for a specified period to receive interest yield. The interest rate varies depending on the duration of the investment. Upon maturity, you will receive the accrued interest.
I have submitted an interbank transfer request. What happens next?
Once you submit an interbank transfer request, it will be processed, validated, and approved before the funds are dispatched. You will receive a confirmation once the transfer is completed. Please note that it typically takes a few days for the funds to reach the intended beneficiary.
Will I be notified for successful transactions performed on my account?
Yes, you will receive an email notification for the successful payment transactions.
How do I update my transfer limit?
You can update your daily and per transaction transfer limit in-app by navigating to "Me" > "Transfer Settings"
What should I do if there is an unauthorised action performed on my account?
Please contact us immediately via our Contact Us page. We will guide you through the steps to secure your account and investigate any suspicious activity.
How do I freeze account activities if I suspect fraudulent activities on my account?
Account freezes are currently handled manually on a case-by-case basis. If you notice any suspicious or fraudulent activity on your account, please report it immediately via our Contact Us page.
What are the best practices for keeping my account safe?
Regularly update your password, enable multi-factor authentication, avoid sharing your login details and OTPs (via SMS or email), and ensure you are using the latest version of the app.
How do you handle tax reporting?
We comply with the Common Reporting Standard (CRS).
Is the SGB identity verification process secure? Will my personal information be subject to any risk of disclosure?
Yes, our identity verification process is highly secure. We use encryption and secure data storage to protect your personal information. Access is restricted to authorised personnel only, and your data is never shared with third parties without your consent. We adhere to strict privacy standards and comply with all relevant regulations to ensure your information remains safe and protected from unauthorised disclosure.
Do you provide additional security measures for large withdrawals?
Yes, for large withdrawals and high-risk transactions, we implement additional security measures to provide extra protection against unauthorised or fraudulent activities.
What is the account recovery process if I lose my SGB account credentials?
Please contact us via our Contact Us page. We will guide you through the steps to reset your account credentials.
Why should I only download the SGB app from the official website?
For your security, only download the app exclusively from official channels, including official app stores and our website, to protect your funds and personal data. Avoid downloading from unofficial sources.
Downloading apps from third-party or unofficial channels exposes you to significant risks, including financial loss and compromised personal information.
SGB is not liable for any damage or loss resulting from apps downloaded through non-official channels.
To ensure the integrity of our Android APK, we provide a unique MD5 signature for the official APK file, available for download on our website.