‍Matrixport is one of the earliest pioneers in crypto asset management. Our focus has never been short-lived excitement, but long-term stability and enduring trust. Today, together with SGB, we are extending this commitment to long-termism across the broader global financial landscape.
-John Ge, Co-Founder and CEO

Customer snapshot
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Matrixport is a global digital-asset financial services platform for institutions, trading firms, and sophisticated investors. Its business runs on speed: onboarding counterparties quickly, funding accounts reliably and moving value across regions without operational drag.
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At a glance

• Industry: Digital-asset prime services
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• ‍Footprint: Global, strong presence across Asia & MENA
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• ‍Priority: Faster, cheaper, more predictable fiat settlement

The moment of friction
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Matrixport’s operations team is engineered for tempo. Yet, even with strong rails in the Middle East, cross-region transfers could stretch to two days when funds needed to land in Asia, and plans for Europe and the U.S. meant that latency and timing risk would compound. Every extra day meant added buffers, manual follow-ups and opportunity cost.

What Matrixport wanted was simple to say and hard to deliver: open accounts quickly, move money fast everywhere and keep costs low, without compromising regulatory rigour.
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Why SGB
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Matrixport selected Singapore Gulf Bank (SGB) for a blend of product capability and hands-on partnership:‍

• Client-money accounts keep flows clean, segregated, and regulated.
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• SGB Net provides instant or near-real-time transfers across supported corridors, extending “fast” beyond one region.
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• Friction-light onboarding, described by the team as “quick and straightforward.”
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• Human tempo that matches trading: responses in ~5 minutes, resolutions in ~1 hour in typical cases.
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• Cost discipline:fees among the lowest Matrixport evaluated.
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• Fluency in Web3: a bank team that understands crypto-native operations and speaks the same language as ops and product.

How the partnership works

Implementation started with the essentials: Matrixport opened client-money accounts and integrated SGB Net. The immediate effect was geographic: what had been “fast in specific regions” became fast across Asia, with Europe and the U.S. on the roadmap for similar speed. Operationally, the team consolidated routes, trimmed coordination steps and reduced timing risk on cross-region flows.

The day-to-day relationship matters just as much. With a responsive SGB team, usually replying in minutes, Matrixport’s ops leaders can escalate, adjust and push volume without losing a cycle. Problems don’t linger; they’re dispatched.


Impact
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Speed and coverage

• Then: Fast in certain regions, slower cross-region
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• Now: Fast in Asia as well; Europe & U.S. speed parity expected soon

Latency and risk

• Then: ~2 days for some cross-region transfers
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• Now: Within hours, enabling tighter SLAs and more reliable settlement windows

Operational workload

• Then: Manual coordination and buffers
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• Now: Standardised flows on SGB rails, fewer follow-ups, clearer timing

Economics

• Then: Higher total cost per settlement cycle
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• Now: Among the lowest fees, improving unit economics at scale

Human responsiveness

• Then: Ticket-style back-and-forth with variable turnaround
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• Now: ~5-minute responses and ~1-hour resolutions in typical cases
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How Matrixport’s clients feel
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For end clients, the benefits are tangible: faster funding and withdrawals, lower fees where pass-through is possible, and higher confidence thanks to a regulated framework and client-money protections. The experience feels modern – quick to start, quick to settle and clear when timing matters most.


Get in touch to learn how SGB can support you.